This is the one refund and cancellation policy for everything you buy from Ghost Labs, LLC. The general sections apply to every product; the product sections near the end add what's specific to one.
1. Subscriptions
- Cancel any time. Cancel from the product's account or billing page, or by writing to us. You keep access to the end of the period you've paid for, and you won't be charged again.
- No refunds for part of a period. We don't refund the unused part of a month or year after you cancel.
- Plan changes. Moving to a bigger plan charges the difference for the rest of the period; moving to a smaller one leaves a credit toward future invoices.
2. Apps and software
- App Store and Google Play purchases are refunded by Apple or Google under their policies. We can't refund them ourselves.
- Software bought directly from us: if it doesn't work as described and we can't fix it, contact us within 30 days of purchase and we'll refund it.
3. Professional services
Refunds for Enterprise Foundry and Brand Foundry work follow the signed agreement or statement of work for the engagement. Where it says nothing, deposits and fees for work already done aren't refundable, and we'll refund prepaid fees for work we haven't started.
4. Billing mistakes
If you were charged twice, charged after canceling, or charged the wrong amount, contact us and we'll refund the mistake in full. Where the law gives you a right to a refund, we'll honor it.
5. Ravenwood Pro and Team
- Canceling on the web. A workspace owner opens the workspace's Settings, chooses Manage billing, and cancels. The workspace keeps its plan to the end of the period already paid for, then moves to Free. Nothing in it is deleted, and you won't be charged again.
- Canceling in the app stores. On an iPhone: Settings › your name › Subscriptions. On Android: Google Play › Payments & subscriptions › Subscriptions.
- Changing plans. Moving up (Pro to Team, adding seats, or monthly to yearly) charges the difference for the rest of the current period straight away. Moving down (fewer seats, or Team to Pro) leaves a credit for the unused difference, applied to your next invoices rather than paid back.
- Deleting a workspace. Deleting a workspace paid for on the web cancels its subscription at once, with no refund for the rest of the period, and restoring the workspace brings it back on Free. To stop paying but keep your plan to the end of the period, cancel through Manage billing instead.
- Free costs nothing and never asks for a card.
For a Ravenwood billing question, include the workspace's address and the date of the charge.
6. How to ask
Write to contact@ghost-labs.com with what you bought, the date and the email address you used. We reply within two business days, and approved refunds go back to the original payment method.
Ghost Labs, LLC
25935 Detroit Rd, PMB 171
Westlake, OH 44145
contact@ghost-labs.com · (440) 641-4778